Return & Refund Policy — Jalisa the Author

Effective Date: 3/29/2026

At Jalisa the Author, every product is created and delivered with intention, care, and purpose. Due to the nature of our products, we have the following return policy in place.

All Sales Are Final

All purchases are non-refundable and non-returnable, unless the item arrives damaged or defective.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will gladly make it right.

To request a replacement:

• Email us at: Customersupport@jalisatheauthor.com

• Include:

  • Your order number

  • A clear photo of the item

  • Description of the issue

Requests must be made within 7 days of delivery.

📚 Books (Print & Digital)

• Print Books: Final sale unless damaged upon arrival

• E-books / Digital Downloads:
  All digital products are non-refundable due to instant access

🚫 Non-Returnable Items

• Digital products

• Personalized/custom items

• Sale or promotional items

📬 Shipping Issues

We are not responsible for:

• Lost or stolen packages marked as delivered

• Delays caused by shipping carriers

However, we will do our best to support you if issues arise 💜

💌 Contact Us

For any questions or concerns, please contact:
Customersupport@jalisatheauthor.com

Thank you for supporting Jalisa the Author. Every purchase helps bring stories, healing, and purpose into the world.

“This is more than a purchase — it’s a piece of a journey. Thank you for growing with me.”